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Refund Policy

  Refund policies for payment gateways can vary depending on the specific payment gateway provider and the terms and conditions they offer to both The Maharashtra Urban Co-operative Banks’ Federation Ltd. and applicants. However, there are some common elements and best practices that are typically found in refund policies for payment gateways:

Payment Gateway Refund Policy for Online Assessment Form Filling

Refund Policy
    1. Application Fee: The application fee for the form filling process is Rs. 1000, and it includes an additional 18% GST, bringing the total amount to Rs. 1180.
    2. Internet Connectivity: Applicants are advised to ensure a high-speed internet connection while making the payment to avoid potential issues.
    3. Pending Transactions: If an applicant's transaction remains in a pending status on the payment gateway page, they are required to wait for a minimum of 72 hours for the issue to be resolved.
    4. Refund Process: In the event that an applicant's transaction results in a refund, they should only attempt another payment after receiving confirmation of the refund.
    5. Transaction Failures: If an applicant's transaction fails due to unexpected errors on the payment gateway page, they are responsible for promptly informing the technical support team of MUCBF.
  1. Refund Period: Payment gateways often specify a refund period during which an applicant can request a refund. This period can vary but is typically within 3 to 10 days from the date of the transaction
  2. . Eligibility for Refunds: Payment gateways outline the circumstances under which a refund is allowed. Common reasons for refunds include server failure, service issues, fraudulent transactions, duplicate charges.
  3. Refund Process: Payment gateways detail the steps applicant and MUCBF need to follow to initiate and process a refund. This may involve contacting technical support, filling out refund request forms, or using the payment gateway's interface to issue refunds.
  4. Timelines: Payment gateways often specify how long it will take to process a refund. This can range from a few business days to a couple of weeks, depending on the payment gateway provider
  5. Fee Policies: Some payment gateways may charge fees for processing refunds. These fees can be flat rates or a percentage of the transaction amount, and they may or may not be refundable.
  6. Partial Refunds: Payment gateways may allow for partial refunds, where only a portion of the original transaction amount is refunded.
  7. Communication: Payment gateways may require communication between the applicant and the MUCBF to resolve refund issues. They may also facilitate communication by providing a platform for disputes or inquiries
  8. Documentation: Applicants may be required to provide documentation or evidence to support their refund claims, such as receipts, order numbers, or proof of defects.